FREQUENTLY ASKED QUESTIONS

You have 30 days from the date you receive your order to request a return. Requests submitted after this period will not be accepted.

For full details, see our Refund Policy.

Items must be unwashed, unworn, and returned in their original condition with all labels and tags attached. Products should be packed in the original packaging if possible.

Items that are damaged, altered, or show signs of use may be refused or only partially refunded.

Return shipping costs are the customer's responsibility. Our return address is at our international warehouse.

Important: Due to the international location, return shipping costs may be significant. We recommend contacting us before initiating a return so we can discuss alternatives.

Our return procedure is simple:

• Step 1: Contact us via our contact page or email info@lowona.com with your order number and the products you wish to return.
• Step 2: Pack the product well to prevent damage during transport. Use the original packaging if possible.
• Step 3: Ship the product to the return address provided.
• Step 4: After receipt and inspection, your refund will be processed within 7 business days.

Note: Please register your return in advance. Returns without prior registration may experience delays.

Once your return is received and approved, your refund will be processed within 7 business days. The refund will be issued to the same payment method used for the original purchase.

You will receive an email notification when your refund is approved.

Note: Processing time at your bank may take a few extra business days.

We highly recommend using a traceable shipping method for your return. We are not liable for loss or damage during return shipping.

Ensure that you pack the item well and keep your tracking information until your refund is processed.

The following items cannot be returned:

• Products that have been worn or washed
• Products with stains, odors, damage, or signs of use
• Items without original tags or labels attached

No. We do not charge any restocking fees for returned items.

Contact us within 30 days of delivery at info@lowona.com or via our contact page. Include your order number, a description of the issue, and clear photos or videos.

If approved, we will offer a free replacement or a full refund.

We accept the following payment methods:

• Credit & Debit Cards: Visa, Mastercard, Maestro, American Express
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

For more details, see our Payment Policy.

Yes. All transactions are processed securely using industry-standard SSL/TLS encryption to protect your personal and payment information.

We do not store any card details on our servers.

Yes. Once your payment is processed, you will receive an order confirmation email with a summary of your purchase.

If you don't receive it, check your spam folder or contact us at info@lowona.com.

If your payment is rejected:

• Verify all payment details are correct (card number, expiration date, CVV, billing address)
• Try a different payment method
• Contact your bank for more information

Still having issues? Contact us at info@lowona.com.

Transactions are processed in Euro (€), Danish Krone (DKK), Polish Złoty (PLN), and Swedish Krona (SEK).

If your local currency is different, your bank may apply currency conversion or international transaction fees.

Contact us immediately at info@lowona.com with your order number and payment details.

We will investigate and resolve any payment disputes quickly and efficiently.

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FAQ10

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